Redesign App Features | Lalamove

UI UX Design

Problem

Users face a discouraging experience with the Lalamove app due to high order cancellations after drivers are assigned and lengthy wait times for customer support—where over 70% of customers wait at least 15 minutes to modify their orders. The design challenge aims to enhance the app to reduce these cancellations.

Solution

Redesign Lalamove experience 
For the sake of effectively reducing order cancellations and enhancing the overall user experience, the lists of functions or features need to be reprioritized and redesigned.

Sketches & Wireframe

Low-fidelity wireframes are sketched to outline the layout and functionality of a new feature's interface, facilitating quick feedback and iteration.

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High Fidelity Prototype with Solutions

Clear ordering procedures
Package details.png
AI customer service.png
Alert message.png

Lalamove is a popular on-demand delivery service and logistics platform in Hong Kong, featuring a user-friendly mobile app that connects businesses and individuals with professional drivers for quick and safe transportation of goods.

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